Shipping Policy
At H2Glows, we are committed to delivering your order as quickly, safely, and efficiently as possible. Whether you're purchasing our signature H2Glow Hydrogen Water Bottle or any of our wellness-enhancing accessories, we aim to make your experience seamless from checkout to delivery.
1. Order Processing Time
- Standard Processing: Orders are processed within 1–2 business days (excluding weekends and holidays).
- Order Confirmation: You’ll receive an order confirmation email immediately after placing your order, followed by a shipping confirmation with tracking details once it ships.
2. Shipping Time & Delivery
We ship worldwide and offer multiple delivery options depending on your location.
-
Domestic Shipping (India):
Estimated delivery: 3–7 business days after dispatch
Courier Partners: Delhivery, Blue Dart, etc. -
International Shipping:
Estimated delivery: 7–15 business days
Note: International delivery times vary by destination and customs clearance processes.
3. Shipping Charges
-
India: We offer free standard shipping on all prepaid orders.
COD (Cash on Delivery), if available, may carry an additional fee. - International: Shipping charges are calculated at checkout based on location and order weight.
4. Tracking Your Order
Once your order is dispatched, you will receive a tracking link via email or SMS. You can use this link to monitor your package in real-time.
If you face any issues, contact our support team at support@h2glows.com with your order ID.
5. Customs & Import Duties (International Orders)
All international orders may be subject to customs duties and taxes based on your country’s regulations. These fees are the responsibility of the customer and are not included in our product or shipping prices.
6. Shipping Delays
We strive to meet our shipping estimates, but delays may occur due to:
- Holidays or high-demand periods
- Weather disruptions
- Customs inspections
We appreciate your patience and understanding during such times.
7. Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for lost or undelivered packages due to incorrect or incomplete address details.
8. Questions?
For any shipping-related queries or assistance, reach out to:
📧 Email: support@h2glows.com
🌐 Website: https://h2glows.com